UPDATE 1/15/09 – A Few More Problem Resolutions: Nero Burnig Rom 8.3.130 “Unable To Create New Document”/”Server Busy” Errors And Windows Critical Update KB958215 Not Installed 0x80070005

UPDATE – fixed KB958215
Windows XP Internet Explorer 7 Cumulative Updates error!  See below!

I recently installed the new version of Daemon Tools Pro Advanced to
obtain the virtual IDE drive feature.  After about 2 weeks I started
receiving the strange "Unable To Create New Document" and "Server Is
Busy (Abort/Switch/Retry)" errors when trying to burn a new DVD
compilation in Nero 8.

It turns out this is a conflict with Nero
8 and Daemon Tools Pro Advanced – Shell Extensions feature. To resolve
this, open Daemon Tools Pro Advanced and go to the TOOLS>PREFERENCES
menu items.  In the Preferences window, select INTEGRATION from the
left-hand toolbar menu and un-check/de-select ENABLE DTPRO SHELL
EXTENSIONS then click APPLY button and CLOSE button.  Problem solved!

Next issue is with Windows Critical Update KB958215
Windows XP Internet Explorer 7 Cumulative Updates. It fails every time I try to
install, be it from (1) Automatic Updates, (2) Microsoft Update via IE7
or (3) Direct Download at http://www.microsoft.com/downloads/details.aspx?FamilyID=1b582695-b3cc-4c65-bc4b-d673c9a6d82a&DisplayLang=en
The issue seems to be due to an access issue with the step that attempts to update and the Windows Registry, triggering the error pop-up window "Access denied". 
Additionally, Norton Symantec Antivirus 10 is reporting file A0312132.dll
in the Restore Point folder as a  Trojan Horse Virus?! (likely a
false-positive).
I’ve
tried many of the search-engine offered assistance tips and all fail repeatedly:

  1. Shut down firewall and antivirus applications (in my case – ZoneAlarm Security Suite 8.0.059.000 and Symantec Antivirus 10.0.1.1007). Same resulting errors installing from Automatic Updates and manually.
  2. Verified Windows Automatic Update service settings: "Local System account" selected, "Allow service to interact with desktop" unchecked, service ENABLED on listed Hardware Profile, "Startup Type" is AUTOMATIC, stop/start the service (NET STOP WUAUSERV and NET START WUAUSERV at command prompt). Rebooted my PC and shut down ZoneAlarm/Symantec Antivirus with same resulting errors installing from Automatic Updates and manually.
  3. Download and run Spyware detection and cleaning applications – newest versions and updates of (1) Spybot Search & Destroy and (2) SuperAntiSpyWare. Both found and cleaned minor items such as tracking cookies. Rebooted my PC and shut down ZoneAlarm/Symantec Antivirus with same resulting errors installing from Automatic Updates and manually.
  4. Refreshed/cleaned the Windows Automatic Update download directory. Temporarily stop the Windows Update service (NET STOP WUAUSERV at command prompt), navigate to C:WindowsSoftwareDistribution, rename the Download folder Download.Old, restart the Windows Automatic Update download directory. Restart the Windows Update service (NET START WUAUSERV at command prompt). Rebooted my PC and shut down ZoneAlarm/Symantec Antivirus with same
    resulting errors installing from Automatic Updates and manually.

  5. Enter Windows SAFE MODE and install the manual update downloaded from Microsoft.  Reboot the PC and PRESS/HOLD F8 key on startup, select SAFE MODE, log into Windows and run the update. Same resulting errors.
  6. UPDATE – THIS WORKED FOR ME: I received a set of files from Microsoft which corrected some permission issues on files/folders on my System Drive (C:).  STEPS: (1) Download the Reset_subinacl.ZIP file into a common folder (i.e. C:temp), (2) right-click the file and choose "EXTRACT" to pull the two files (reset.cmd and subinacl.exe) from the archive, (3) run the file reset.cmd – note that this may take several minutes! (4) attempt once more to install the KB958215
    Windows XP Internet Explorer 7 Cumulative Update.

(NOTE – the following is from previous issues, but this is sue is now resolved)
Still no apparent fix for this problem, but I haven’t given up yet. I’m also working with Microsoft Support on the issue now.

See my KB update install log (c:windowsKB958215-IE7.log):
[KB958215-IE7.log]
12.859: ================================================================================
12.875: 2009/01/14 09:14:50.484 (local)
12.875: f:e38e322d03dfa1d103b037bcupdateupdate.exe (version 6.2.29.0)
12.891: Hotfix started with following command line:
13.109: FileVersion of C:Program FilesInternet Exploreriexplore.exe is Greater or Equal To 7.0.5730.11
13.125: FileVersion of C:Program FilesInternet Exploreriexplore.exe is Less Than 7.1.0.0
13.125: Condition succeeded for section Test.IE7Install.Section in Line 1 of PreRequisite
16.266: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with error 0x2
16.266: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with error 0x2
16.266: DoInstallation: CleanPFR failed: 0x2
16.297: SetProductTypes: InfProductBuildType=BuildType.IP
16.297: SetAltOsLoaderPath: No section uses DirId 65701; done.
16.672: DoInstallation: FetchSourceURL for f:e38e322d03dfa1d103b037bcupdateupdate_SP2GDR.inf failed
16.672: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
16.969: CreateUninstall = 0,Directory = C:WINDOWSie7updatesKB958215-IE7
17.484: BuildCabinetManifest: update.url absent
17.484: Starting AnalyzeComponents
17.484: AnalyzePhaseZero used 0 ticks
17.484: No c:windowsINFupdtblk.inf file.
17.484: OEM file scan used 0 ticks
56.828: AnalyzePhaseOne: used 39344 ticks
56.828: AnalyzeComponents: Hotpatch analysis disabled; skipping.
56.828: AnalyzeComponents: Hotpatching is disabled.
56.828: FindFirstFile c:windows$hf_mig$*.*
58.453: KB958215 Setup encountered an error:  The  update.ver file is not correct.
58.672: KB958215 Setup encountered an error:  The  update.ver file is not correct.
58.906: KB958215 Setup encountered an error:  The  update.ver file is not correct.
59.000: KB958215 Setup encountered an error:  The  update.ver file is not correct.
59.312: KB958215 Setup encountered an error:  The  update.ver file is not correct.
59.500: KB958215 Setup encountered an error:  The  update.ver file is not correct.
60.437: KB958215 Setup encountered an error:  The  update.ver file is not correct.
60.562: KB958215 Setup encountered an error:  The  update.ver file is not correct.
61.234: KB958215 Setup encountered an error:  The  update.ver file is not correct.
61.484: KB958215 Setup encountered an error:  The  update.ver file is not correct.
68.375: AnalyzeForBranching used 4906 ticks.
68.375: AnalyzePhaseTwo used 0 ticks
68.375: AnalyzePhaseThree used 0 ticks
68.375: AnalyzePhaseFive used 0 ticks
68.391: AnalyzePhaseSix used 16 ticks
68.391: AnalyzeComponents used 50907 ticks
68.391: Downloading 0 files
68.391: bPatchMode = FALSE
68.391: Inventory complete: ReturnStatus=0, 51719 ticks
68.391: Num Ticks for invent : 51719
68.422: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:windowsinfHFX3.tmp
68.469: Copied file:  c:windowsinfbranches.inf
133.906: Allocation size of drive C: is 4096 bytes, free space = 1206087680 bytes
133.922: Drive C: free 1150MB req: 5MB w/uninstall 0MB
133.922: CabinetBuild complete
133.922: Num Ticks for Cabinet build : 65531
133.922: DynamicStrings section not defined or empty.
133.922: FileInUse:: Detection disabled.
134.922: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
150.094: PFE2: Not avoiding Per File Exceptions.
150.937: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdateupdate_SP2QFE.inf -> c:windows$hf_mig$KB958215-IE7updateupdate_SP2QFE.inf.
151.344: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcspuninst.exe -> c:windows$hf_mig$KB958215-IE7spuninst.exe.
151.391: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcspmsg.dll -> c:windows$hf_mig$KB958215-IE7spmsg.dll.
151.484: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdatespcustom.dll -> c:windows$hf_mig$KB958215-IE7updatespcustom.dll.
151.562: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdateKB958215-IE7.CAT -> c:windows$hf_mig$KB958215-IE7updateKB958215-IE7.CAT.
152.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdateupdate.exe -> c:windows$hf_mig$KB958215-IE7updateupdate.exe.
153.156: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdateupdspapi.dll -> c:windows$hf_mig$KB958215-IE7updateupdspapi.dll.
153.203: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdateupdate.ver -> c:windows$hf_mig$KB958215-IE7updateupdate.ver.
153.250: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdateupdatebr.inf -> c:windows$hf_mig$KB958215-IE7updateupdatebr.inf.
153.250: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdateeula.txt -> c:windows$hf_mig$KB958215-IE7updateeula.txt.
153.375: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied f:e38e322d03dfa1d103b037bcupdatebranches.inf -> c:windows$hf_mig$KB958215-IE7updatebranches.inf.
153.406: DoInstallation: Installing assemblies with source root path: f:e38e322d03dfa1d103b037bc
153.406: Num Ticks for Copying files : 19484
154.344: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.ReInstall error: 0x5
154.344: INF_REGISTRY Failed
154.344: DoInstallation:DoRegistryUpdates failed
154.375: Access is denied.
373.609: Message displayed to the user: Access is denied.
373.609: User Input: OK
373.609: KB958215 installation did not complete.

Windows XP has been partially updated and may not work properly.
405.656: Message displayed to the user: KB958215 installation did not complete.

Windows XP has been partially updated and may not work properly.
405.656: User Input: OK
405.656: Update.exe extended error code = 0x5
405.656: Update.exe return code was masked to 0x643 for MSI custom action compliance.

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